Burks Professional Services & Equipment Services Repair Rates

CANON iPF | HP DESIGNJET | KIP | MUTOH | UNIVERSAL LASER SYSTEMS
XEROX WIDE FORMAT & XEROX OFFICE PRODUCTS
(Excludes Parts)
CALL CHARGE
(INCLUDES FIRST 30 MINUTES OF SERVICE)		 LABOR RATES PER ADDITIONAL 15 MINUTES OR PORTION THEREOF (UNIT OF SERVICE)
REGULAR BUSINESS HOURS
8:00 AM to 5:00 PM
MONDAY - FRIDAY		 PREMIUM BUSINESS HOURS
5:01 PM to 8:00 AM
MONDAY – FRIDAY
& ALL DAY SATURDAY		 SUNDAY & HOLIDAY
ALL DAY
$135.00 $35.00 $45.00 $60.00
 
  • Professional Managed IT and Equipment Service Call Charge: Call Charge includes 55 mile travel to accounts within the Greater Austin & San Antonio Corridors and 30 minutes minimum labor at the customer site.

  • Mileage Charge: After 55 miles a $2.00 per mile fee is added
  • Unit of Service: A unit of service is defined as 15 minutes of service or any portion thereof. The Call Charge includes two units of service (30 minutes). Any additional units of service will be billed at the above labor rates.
  • Call Interrupt: A Call Interrupt is defined as a temporary interruption of service activity. The customer will not be billed an additional Call Charge when the Customer Service Engineer returns to the site, nor for the time the Customer Service Engineer was away from the site.